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Diane Scardino is currently a Vice President within the Texas Children’s Healthcare System. Her passion for this industry spans over two decades of healthcare operations experience with expertise in care coordination, physician partnerships, strategy and execution, service line and new business development, and facilities planning. In addition to her paid profession, Diane actively participates in community work through multiple boards, her faith community, and her child’s school.
Diane began her career as an administrative fellow at The University of Texas Medical Branch (UTMB) in Galveston, Texas, and transitioned into a project management role post fellowship. She successfully helped gain the hospital full Medicare and Medicaid coverage for their organ transplant programs. In addition, she authored business plans for their children’s hospital advisory board structure and development of a dedicated Geriatric service line and inpatient unit.
Diane joined Texas Children’s Hospital in 1999, with the significant task of managing all logistical planning for its 1998, $345 million dollar expansion project. The “largest American hospital expansion project” doubled the size of TCH and included opening two new buildings and backfilling two existing ones. Diane coordinated over $100M in purchases and deployment of equipment, furniture, finishes, and way finding. In addition, she led the patient and staff move coordination for this multi-phased project. In 2002, Diane shifted her focus into ongoing operations and has progressively filled leadership roles in business/ community operations and physician practice administration. Under her leadership, the Texas Children’s community health centers doubled in size and visit volume, an innovative practice model known as the Behavioral & Developmental Collaborative was created, and Neurosciences developed as a service line and progressed to national recognition. Diane’s span of control included over 500 FTEs, supporting over 1000 Pediatric specialty providers across Harris, Fort Bend, and Montgomery counties of Texas, and representing over 500,000 patient encounters a year.
Most recently, Diane’s leadership responsibilities shifted to the insurance side of healthcare, and the development of a system care coordination strategy. In her primary role with The Texas Children’s Health Plan, Diane has operational oversight for care management within the first and largest pediatric insurance plan in the country. In particular, Diane successfully lead Texas Children’s Health Plan (TCHP) with the launch of Texas Medicaid Star Kids product, which is a managed care solution for medically complex children. Her leadership stretches across three major state service areas within the state of Texas (Harris MSA, Jefferson MSA, and Northeast Tx). This care management team is the largest remote workforce within the Texas Children's System. Under her leadership, this team of over 250FTEs works to holistically identify members’ community and home based needs which ultimately help provide cost and location appropriate care.
Diane is also an advocate for mentorship and education. Diane consistently serves as a mentor for many leaders within her organization’s internal accelerated growth tract. She has also served as a mentor through professional organizations, as well as provided multiple opportunities for formal and informal internships with affiliated business, healthcare, and nursing programs.
Diane actively pursues professional affiliations with as much zeal as she devotes to her payed work. She is currently involved with American Leadership Forum, American College of Healthcare Executives, Children’s Hospital Association, and Texas Association of Community Health Plans. She also currently serves and holds leadership positions on Boards for Mental Health America of Greater Houston, Bauer College of Business Dean’s Advisory Board for The University of Houston, and her neighborhood civic club. Her board involvement has included work in governance & nominating, external communications, fundraising, and various project specific tasks. Diane is married, with two sons and two spoiled chocolate labs. Her family enjoys anything that involves water and can frequently be found in Galveston, Texas jet skiing, paddle boarding, fishing, chasing the dogs on the beach, or watching the tides change.